Frequently Asked Questions
Find answers to the most frequently asked questions about our products, shipping, payments and returns. Can't find what you're looking for? Contact us through the Contact page.
Store & Brand
Who owns Hidden Card Lab?
Hidden Card Lab is a brand operated by Robotic Works S.R.L., a Romanian company (CUI 44638834) dedicated exclusively to the Pokemon universe. We import original Japanese Pokemon cards directly from Japan and deliver them throughout Romania, Europe and internationally.
Where do you source the Pokemon cards?
We import directly from Japan through verified suppliers and licensed auction platforms. Each product is inspected to ensure authenticity and perfect condition before being listed in our store.
Why Japanese cards and not English?
Japanese Pokemon cards have superior print quality, more vibrant colors, premium paper texture and exclusive artworks not found in international editions. Japan is the birthplace of Pokemon TCG, where all cards are printed at the highest standards.
Authenticity
Are the Japanese cards original?
Yes, we guarantee 100% authenticity of all products. All our cards are original Japanese editions, imported directly from Japan and licensed by Nintendo/The Pokemon Company. For more details, see our Authenticity Guide.
How do I verify if a card is original?
There are several methods: checking the copyright mark, the Japanese card back design, the light test, texture verification and pack seal inspection. We detail all these methods in our Authenticity Guide.
Products
What does a Booster Pack contain?
A standard Japanese Booster Pack contains 5 randomly selected cards from the respective set. Each pack has a chance to contain rare cards (AR, SAR, SR, UR) with special artwork and premium textures.
What is a High Class Pack?
High Class Packs are premium Japanese sets containing 10 cards per pack (instead of the standard 5). They have significantly higher rates for rare cards and include reprints of the most sought-after cards from the year. Examples: VSTAR Universe, Shiny Treasure ex, Terastal Festival.
Are the cards in Japanese?
Yes, all our cards are original Japanese editions, so the text is in Japanese. However, the gameplay rules are universal — the mechanics are identical regardless of language. For card translations and set information, we recommend Bulbapedia or Pokellector.
What do SAR, SR, UR, AR mean?
These are the rarity levels in Japanese Pokemon sets:
C (Common) — basic cards
U (Uncommon) — slightly rarer
R (Rare) — holographic foil cards
RR (Double Rare) — ex/V Pokemon with special artwork
AR (Art Rare) — full-art illustrations
SAR (Special Art Rare) — premium full-art with unique artwork
SR (Secret Rare) — gold or alternative art versions
UR (Ultra Rare) — the rarest cards in the set
Can I play with Japanese cards?
Yes! Pokemon TCG rules are universal — the gameplay mechanics are identical regardless of language. The only difference is the text on the cards. For translations, you can use Bulbapedia or Pokellector (search by the code in the bottom-left corner of the card).
What age are the cards suitable for?
Pokemon cards are officially recommended for ages 6 and up. For younger children (3-5 years), we recommend sets of 50-100 cards for simple collecting without gameplay, under adult supervision (small parts).
Shipping
How long does delivery take in Romania?
Orders are processed in 1-2 business days and delivered via courier (Fan Courier / Sameday) within Romania, or via Romanian Post for European and international orders. You will receive a confirmation email with tracking information.
Do you ship internationally?
Yes! We ship within Romania via courier (Fan Courier / Sameday), throughout the European Union + UK via Romanian Post, and internationally (USA, Australia, Canada, Japan, Israel, South Korea, Singapore, United Arab Emirates). Delivery times: Romania 2-4 days, EU + UK 7-14 days, International 10-20 business days. Costs depend on zone and weight — see the How to Order & Shipping page for full details and prices.
How much does shipping cost?
Shipping cost depends on the zone and order weight. Within Romania, delivery is calculated at checkout. For EU + UK and International, cost is also calculated at checkout based on package weight. Free shipping is available for orders over 250 lei (Romania), 500 lei (EU + UK) or 750 lei (International).
Payment
What payment methods do you accept?
We accept card payments (Visa, Mastercard), PayPal and other payment methods available through Shopify Payments. All transactions are secured with SSL encryption.
Do prices include VAT?
Robotic Works S.R.L. is not a VAT payer (turnover below the threshold set by Romanian legislation). Prices displayed on the site are final prices and do not include separately itemized VAT.
Returns
What is the return policy?
We offer 30 days for returns from the date of receiving your order, in accordance with EU legislation (OUG 34/2014). Important: Sealed products (Booster Packs, boxes) cannot be returned once opened, as their content is random and cannot be verified. For full details, see our Return Policy.
How do I initiate a return?
Fill in the form on the Contact page describing the problem. We will respond within 24 hours with return instructions.
Gifts
What do you recommend as a gift?
It depends on budget and the recipient's age:
Under 30 lei: A Booster Pack (5 random cards, guaranteed surprise)
30-80 lei: Set of 50 cards or a premium High Class Pack
80-150 lei: Set of 100 cards or Start Deck + Booster combo
Over 150 lei: Sword & Shield Family set or a PSA Graded Card
See our Pokemon Gifts collection for curated gift ideas.
Do you offer gift wrapping?
Every order is carefully packaged to ensure product protection during transport. Cards are wrapped in bubble wrap, placed in ziplock bags, and secured for shipping. For more details, see our Card Protection Guide.